Shipping & Returns Policy

Shipping Policy

Processing Time:
Orders are processed and shipped within 1–3 business days after purchase, often sooner.

Tracking:
Tracking information will be sent to the email address provided at checkout once your order has shipped.

Carrier Responsibility:
Once an order leaves our facility, it becomes the responsibility of the shipping carrier (USPS, UPS, or FedEx). By completing your purchase, you acknowledge and agree to the following:

  • Carrier Delays: We are not liable for delays once the package is in transit.

  • Lost or Damaged Packages: Claims for lost or damaged packages must be filed directly with the carrier.

  • Packages Marked as Delivered: If tracking indicates delivery but the item is not received, the customer must contact the carrier or local post office. We cannot issue refunds or replacements in these situations.

  • Unattended Deliveries: If a package is left on a porch, mailbox, or doorstep and is lost or stolen, we are not responsible for replacement or reimbursement.

Incorrect or Refused Shipments:
If a shipment is:

  • Refused by the recipient,

  • Returned due to an incomplete or incorrect address, or

  • Marked undeliverable for any reason (including lack of recipient availability for signature on high-value orders),

We reserve the right to:

  • Retain 10% of the original order total to cover shipping and handling, and

  • Require payment of any additional costs associated with return or reshipment.

High-Value Orders:
For orders of high value, we may:

  • Request additional verification prior to processing, and/or

  • Require Adult Signature Confirmation upon delivery.

Acknowledgment:
By placing an order with Artículos Charros El Carretero, the customer acknowledges that they have read, understood, and agree to the above shipping terms.

Shipping Area:
We currently ship within the United States only.

Shipping Rates:

  • Free Shipping: Orders over $99 ship free.

  • Flat Rate Shipping: Orders under $99 are subject to a flat shipping fee of $7.99+, depending on package size and weight.

Recommendation:
To reduce the risk of theft or misdelivery, customers are strongly encouraged to provide a shipping address where someone is physically available to receive the package.

Returns Policy

Eligibility for Returns:

  • Returns are accepted on regular-priced merchandise only.

  • Sale, discounted, or promotional code purchases are FINAL SALE and cannot be returned or refunded.

  • Returns must be requested by contacting us within 3 days of delivery.

  • Approved returns must be shipped back within 14 days of delivery with the original receipt or packing slip.

All returned items must be:

  • Unworn, unwashed, and in new condition

  • Returned in original packaging with all tags attached

⚠️ Note: Refunds are processed only for the original order. If a replacement is desired, the original item will be refunded and a new order can be placed.

Restocking Fee:
All approved returns are subject to a 10% restocking fee, deducted from the refund amount.

Return Shipping:

  • Customers are responsible for all return shipping costs.

  • Original shipping charges are non-refundable.

  • Return shipping costs will also be deducted from the refund.

  • For items valued over $15, we strongly recommend using a trackable shipping service and/or shipping insurance.

  • We cannot guarantee receipt of returned items without tracking

In-Person Returns:

Customers may also return items in person at our store during business hours. Please contact us beforehand to arrange the in-person return and bring the original receipt or packing slip.

Return Address:

Artículos Charros El Carretero Return Department 1944 E Grand Ave Des Moines, IA 50316

Refunds:

  • Once a return is received and inspected, we will notify you via email regarding approval or denial of the refund.

  • If approved, the refund will be processed to the original method of payment within 5–7 business days.

Missing or Delayed Refunds:
If you have not received your refund after approval:

  1. Recheck your bank account.

  2. Contact your credit card company (posting times may vary).

  3. Contact your bank (processing times may delay posting).

If you have completed these steps and still have not received your refund, please contact us for assistance.